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State Auto Auto Insurance Company Profile
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Founder Robert Pein established State Auto Mutual Insurance in 1921 because he was disappointed with the expensive cost and horrible customer service he received from his own insurance company. Starting with only three employees State Auto opened its doors and began its successful history as an insurer. Using only well-known local agents, State Auto aims to have their customers be completely satisfied with all of their services. These agents must pass an extensive course and test outside of the required state curriculum to be certified to sell State Auto Insurance policies. This extra effort is what Pein believed would set his company apart from others, and his commitment to customer service and care is still something State Auto prides itself on to this day. What began as a small company now employs over 2,000 people in the United States and processes over $1 billion dollars in gross premiums per year.

Quick Facts for State Auto Car Insurance

  • Founded : 1921
  • HQ : Columbus, Ohio, USA
  • Auto Insurance : YES
  • Health Insurance : NO
  • Life Insurance : NO
  • Fortune 500 : NO
  • **S&P Best Financial Strength : A-
  • **S&P Best Credit Strength : A-
  • *A&M Best Rating : AA-
  • ***J.D. Power Pricing Rating : N/R
  • J.D. Power Billing and Payment Rating : N/R
  • J.D. Power Policy Offerings Rating : N/R
  • J.D. Power Contacting Insurer Rating : N/R
  • J.D. Power Overall Satisfaction Rating : N/R
  • Customers Completely Satisfied % : 75%